Cancellation and Refunds Policy

1. Overview

This Cancellation and Refunds Policy governs the terms applicable to the purchase and use of credits on Ask the Greats, a service operated by 7labs. By purchasing credits or using our services, you acknowledge that you have read, understood, and agree to be bound by this policy.

2. Credit-Based Service Model

Ask the Greats operates on a credit-based system where users purchase credits to access AI conversations with persona chatbots. Credits are digital tokens that are consumed when the service generates a reply on your behalf. This is not a subscription-based service, and users are not charged recurring fees.

Each credit represents a unit of service consumption and is non-transferable between users. Credits purchased are immediately available for use upon successful payment processing and verification. The same credit balance also powers PicShift AI for image generation.

3. No Refund Policy

All credit purchases are final and non-refundable. Once payment has been processed and credits have been added to your account, no refunds will be provided under any circumstances, including but not limited to:

• Unused credits remaining in your account
• Dissatisfaction with AI-generated conversation responses
• Technical difficulties or service interruptions
• Changes in personal circumstances or requirements
• Accidental purchases or duplicate transactions
• Account suspension or termination

This policy is implemented to maintain the integrity of our digital service model and ensure fair usage across all users.

4. Cancellation Policy

As Ask the Greats does not operate on a subscription model, there are no recurring charges to cancel. Credit purchases are one-time transactions that do not require cancellation. You may discontinue use of the service at any time by ceasing to use your remaining credits.

You may delete your account at any time through your account settings. Account deletion will result in the permanent loss of all remaining credits and chat history associated with the account. This action is irreversible and no compensation will be provided for unused credits.

5. Credit Expiration

Credits purchased on Ask the Greats are subject to expiration terms as specified at the time of purchase. Expired credits will be automatically removed from user accounts and cannot be restored or refunded. Users are responsible for monitoring their credit expiration dates and utilizing credits before expiration.

6. Payment Disputes and Chargebacks

Any payment disputes or chargeback requests initiated through your financial institution will result in immediate account suspension pending resolution. If a chargeback is successfully processed, the corresponding credits will be removed from your account, and access to the service may be permanently terminated.

We strongly encourage users to contact our support team before initiating any payment disputes to explore alternative resolutions.

7. Contact Information for Queries

If you have questions, concerns, or require assistance regarding this Cancellation and Refunds Policy, credit purchases, or any aspect of our service, you may contact us through the following channels:

While we are committed to providing excellent customer service and will address all legitimate concerns, please note that contacting support does not guarantee a refund or exception to this policy.

8. Policy Modifications

7labs reserves the right to modify this Cancellation and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Ask the Greats platform. Continued use of the service after policy modifications constitutes acceptance of the updated terms.

Users are encouraged to review this policy periodically to stay informed of any changes that may affect their rights and obligations.

9. Legal Disclaimers

This policy is governed by the laws of the jurisdiction in which 7labs operates. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

If any provision of this policy is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect. The failure to enforce any provision of this policy shall not constitute a waiver of such provision or any other provision.

10. Acknowledgment

By purchasing credits or using the Ask the Greats service, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refunds Policy. You further acknowledge that this policy forms an integral part of the Terms and Conditions governing your use of the platform.